In the vibrant heart of Dubai, where hospitality meets innovation, Kuleni Jimilu stands out as a transformative force. As the Director of Talent & Culture at Mövenpick Hotel Jumeirah Lakes Towers, she has redefined what it means to lead with empathy, inclusivity, and a deep-rooted belief in people.
The Human Touch Behind a 5-Star Experience
Kuleni Jimilu’s career is a testament to the power of human-centered leadership. While many view hospitality through the lens of service delivery and revenue, Jimilu looks at it through its most vital asset — its people.
With years of experience across top-tier hospitality brands, she has developed a leadership philosophy built on trust, empowerment, and engagement. Her role isn’t limited to policies and hiring — she builds cultures. Cultures that thrive on respect, diversity, and a shared sense of purpose.
Cultivating a Culture of Belonging
At Mövenpick JLT, Jimilu has transformed the Talent & Culture department into the heartbeat of the hotel. Her approach is rooted in creating an inclusive environment where every team member, from front desk to housekeeping, feels seen, valued, and heard.
Through innovative employee engagement programs, open-door communication, and a genuine focus on well-being, Jimilu has fostered a workplace where loyalty is earned, and motivation runs high. Her efforts have directly contributed to higher staff retention, elevated service quality, and a workplace culture that feels more like a community.
Training Tomorrow’s Leaders
One of Kuleni’s standout achievements has been her commitment to development and succession planning. Recognizing that the future of hospitality depends on empowering the next generation, she has spearheaded mentorship programs, leadership training modules, and cross-functional learning opportunities.
Her strategic focus on upskilling ensures that Mövenpick JLT is not just delivering excellence today — but is well-equipped to lead the industry into tomorrow.
People First, Always
What sets Jimilu apart is her ability to balance performance with compassion. Whether navigating change, managing crises, or celebrating wins, her leadership always centers on empathy.
She has been instrumental in driving mental health initiatives, flexible working structures, and a feedback-rich culture — recognizing that when employees thrive, the guest experience naturally follows.
Conclusion
Kuleni Jimilu is more than a Director of Talent & Culture — she is a catalyst for change. Her work at Mövenpick Hotel Jumeirah Lakes Towers is a powerful reminder that great hospitality doesn’t begin at check-in — it begins behind the scenes, with empowered, happy teams led by people who care.
By championing people and culture with purpose, passion, and precision, Kuleni Jimilu is shaping a future where hospitality is not only experienced by guests — but deeply felt by every person who brings it to life.