Laurent Ebzant stands as a distinguished figure in the global luxury hospitality landscape, currently serving as Area Vice President and General Manager of Park Hyatt New York, one of the city’s most iconic Forbes Travel Guide Five-Star Award-winning properties situated on Manhattan’s prestigious Billionaires’ Row. With over 20 years of dedicated experience within the Hyatt family, Laurent’s leadership is characterized by a deep passion for exceptional service, operational excellence, and an unwavering commitment to creating personalized guest experiences in some of the world’s most competitive markets.
A Journey Forged in Excellence
Born and raised in Paris, Laurent began his hospitality journey at the Paris Hospitality School, followed by formative early experience at London’s prestigious Connaught Hotel, a favorite of the British Royal Family. He joined Hyatt in 1996 as a night room service attendant at Hyatt Regency Paris Charles de Gaulle, and has since built a distinguished global career.
His impressive path has seen him hold leadership roles at luxury properties across nine countries, demonstrating a commitment to continuous growth and enriching the international perspective he brings to every role. His journey includes:
- Brazil
- Morocco
- England
- Ghana
- Switzerland
- France
- Monaco
- Belgium
- United States
At the Helm of an Icon: Park Hyatt New York
At Park Hyatt New York, Laurent is responsible for overseeing all facets of hotel operations, including guest services, human resources, financial performance, and sales. His strategic vision ensures the hotel not only upholds but also surpasses the brand’s high standards by blending world-class design, immersive culinary offerings, and vibrant artwork that reflects New York’s cultural dynamism.
Under his guidance, the hotel recently underwent a multi-million-dollar renovation while celebrating its tenth anniversary with enhancements such as an opulent new Manhattan Suite and upgraded luxury spa facilities that further elevate the guest experience.
His leadership philosophy centers on fostering strong teams and delivering service that exceeds expectations, which has earned him accolades throughout his career.
A Legacy of Global Leadership and Community
Prior to his current role, Laurent successfully led Grand Hyatt Rio de Janeiro, Hyatt Regency Casablanca, and Hyatt Paris Madeleine, consistently driving high guest satisfaction, operational profitability, and staff development. His ability to foster strong teams has been a hallmark of his tenure within the Hyatt organization.
Beyond the hotel floor, Laurent contributes significantly to the broader hospitality community, currently serving on the Board of the Hotel Association New York City Foundation, reflecting his commitment to industry collaboration and excellence.
Laurent Ebzant embodies the spirit of a true hospitality professional grounded in tradition, inspired by innovation, and driven by a desire to offer guests unique, memorable experiences. We celebrate and honor his remarkable journey and leadership, which continue to elevate standards and inspire those around him in the luxury hotel sector worldwide.